Q. Complaint about Luggage Mishandled by Airport Screeners

Answer

If you believe that your baggage was improperly handled during airport security screening, please contact the Transportation Security Administration (TSA) Contact Center:

Hours: Monday - Friday: 8 a.m. - 11 p.m. Eastern Time
Weekends/Holidays: 9 a.m. - 8 p.m. Eastern Time
Email: TSA-ContactCenter@tsa.dhs.gov
Phone: 1-866-289-9673
You may also use the Online Inquiry Form

Visit the list of "Lost & Found" contacts by airport for items that go missing during TSA security screening.


Information regarding limits on liability for lost luggage is available from the Aviation Consumer Protection Division website. Visit the Consumer Guide to Air Travel for more fly-rights.

For additional information or regulatory guidance, your best course of action is to contact the Aviation Consumer Protection Division (ACPD) directly via the web form.


Visit the ACPD home page for more information.

  • Last Updated Dec 14, 2016
  • Views 2
  • Answered By David Martin

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