Q. Complaint about Luggage Mishandled by Airport Screeners
If you believe that your baggage was improperly handled during airport security screening, please contact the Transportation Security Administration (TSA) Contact Center:
Hours: Monday - Friday: 8 a.m. - 11 p.m. Eastern Time
Weekends/Holidays: 9 a.m. - 8 p.m. Eastern Time
You may also use the Online Inquiry Form
Visit the list of "Lost & Found" contacts by airport for items that go missing during TSA security screening.
Information regarding limits on liability for lost luggage is available from the Aviation Consumer Protection Division website. Visit the Consumer Guide to Air Travel for more fly-rights.
For additional information or regulatory guidance, your best course of action is to contact the Aviation Consumer Protection Division (ACPD) directly via the web form.
Visit the ACPD home page for more information.