Q. Complaint about an Airline's Frequent Fyer Program
According to the Department of Transportation Aviation Consumer Protection Division:
"The Department of Transportation does not regulate airline frequent flyer programs. These are matters of individual company policy. If you are dissatisfied with the way a program is administered, changes which may take place, or the basic terms of the agreement, you should complain directly to the company. If such informal efforts to resolve the problem are unsuccessful, you may wish to consider legal action through the appropriate civil court."
This and additional regarding frequent flyer program information is available by visiting the Aviation Consumer Protection Division web site at: http://airconsumer.ost.dot.gov/publications/frequent.htm
The Aviation Consumer Protection Division home page is: http://airconsumer.ost.dot.gov