Q. Airline Ticket Refund Information
For information about airline ticket refunds, please contact your airline.
Air consumer contact information by carrier is on:
For links to airline web sites, see:
[NOTE: This is a private-sector site, not maintained by the U.S. Department of Transportation (US DOT) or any other U.S. Government office. We take no responsibility for the content or accuracy of any non-US DOT web page, and offer the above link strictly as a courtesy, should you be interested.]
You may be interested in the publication Fly-Rights: A Consumer Guide to Air Travel: http://airconsumer.ost.dot.gov/publications/flyrights.htm
For more airline customer service information, the Aviation Consumer Protection Division (ACPD) operates a complaint handling system for consumers who experience air travel service problems. Consumers can call, write, or e-mail the ACPD to register their concerns about airline service.
Due to staff size limitations, the ACPD cannot return telephone calls. Letters and e-mails will be reviewed and acknowledged and, when appropriate, will be forwarded to an airline official for further consideration.
Call: 202-366-2220 (TTY 202-366-0511) to record your complaint.
The mailing address is:
Aviation Consumer Protection Division
U.S. Department of Transportation
1200 New Jersey Ave., SE,
Washington, D.C. 20590
You can also contact them via the web form address is http://airconsumer.ost.dot.gov/escomplaint/es.cfm