Q. Greyhound complaint
Please note that the U.S. DOT only handles complaints against passenger carriers related to safety, baggage, or discrimination issues.
If you wish to file a service complaint regarding refunds, schedules, etc., please contact Greyhound directly.
If your complaint concerns a safety issue or lost/damaged luggage, please contact the Federal Motor Carrier Safety Administration (FMCSA) hotline for motor carrier complaints by calling 1-888-DOT-SAFT (1-888-368-7238) or by filling out a web form.
For information on filing a discrimination complaint, please click here.
See 49 CFR 374 for passenger carrier regulations that may be relevant:
If you are unable to resolve your issue using the methods mentioned above, you may want to contact an organization such as the United Motorcoach Association.
(Note: This private-sector site and/or company is not necessarily recommended, maintained, or endorsed by the US DOT or any US Government office. We offer this suggestion strictly as a convenience, should you be interested in exploring their services)