Q. How do I file a Complaint Against an Airline?
The Aviation Consumer Protection Division of the U.S. Department of Transportation is responsible for fielding complaints about airlines or consumers who experience air travel service problems. You can find all the information you need to file a complaint at: http://www.transportation.gov/airconsumer/file-consumer-complaint. The web form address is http://www.transportation.gov/airconsumer/file-consumer-complaint
You may be interested in the publication Fly-Rights: A Consumer Guide to Air Travel: http://www.transportation.gov/airconsumer/fly-rights
Due to staff size limitations, the ACPD cannot return telephone calls. Letters and e-mails will be reviewed and acknowledged and, when appropriate, will be forwarded to an airline official for further consideration.
Call: 202-366-2220 (TTY 202-366-0511) to record your complaint.
The mailing address is:
Aviation Consumer Protection Division
U.S. Department of Transportation
1200 New Jersey Ave., SE,
Washington, D.C. 20590