Q. How do I file a complaint against an airline?

Answer

Online: https://www.transportation.gov/airconsumer/file-consumer-complaint

Phone: (202) 366-2220

Phone TTY: (202) 366-0511

Mail:

Aviation Consumer Protection Division
U.S. Department of Transportation
1200 New Jersey Ave., SE,
Washington, D.C. 20590

Complaints are fielded by the  Aviation Consumer Protection Division (ACPD)

  • Due to staff limitations phone calls will not be returned

  • Emails and letters are returned

  • All complaints are reviewed and may be forwarded to an airline official for further consideration 


Related Resource

Fly-Rights: A Consumer Guide to Air Travel
 

  • Last Updated Jul 19, 2017
  • Views 33
  • Answered By David Martin

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