Q. How do I file a complaint about Amtrak?
Report safety problems to the Federal Railroad Administration (FRA)
Report service problems to Amtrak
Customer Service: 1-800-872-7245 or TDD/TTY 1-800-523-6590
AmTrak Police: 1-800-331-0008 or Txt-a-Tip to APD11 (27311)
Amtrak receives federal funding. You can contact your elected federal representatives and Amtrak's Government Affairs staff to provide feedback on travel.